Eciggy UK

Stockton's first, Britain's best.

Ordering, Payment, and Refunds

The pictures and descriptions of electronic cigarettes and associated items displayed on this website are a genuine attempt by the company to represent the goods it supplies. However, the company can not be held liable for minor differences or any matters outside its own direct control.

The prices of all goods offered for sale on this website are clearly displayed in GBP £.

Before the customer proceeds to payment, during the checkout process, delivery costs are similarly clearly displayed, as is the total cost to the customer.

The company will acknowledge all orders by e-mail, sent to the address supplied by the customer at the time of ordering.

The company does not record details of the customer’s order for the customer to later access directly on this website; therefore, the customer should print out these terms and conditions and the order acknowledgement, for their own records.

When customers make orders via the company’s website, it is the customer’s responsibility to correct any inputting errors they have made during the ordering process. The opportunity for the customer to make any such correction is during ‘check out’ and before proceeding to payment.

Payment for goods on this website is exclusively made by means of the Payment gateway e-commerce payment system.

When the customer authorizes a payment via the payment gatway‏ they are confirming their acceptance of a contract for the company to supply them with the goods ordered.

The customer has the right to cancel any order at any time until 7 days after

they receive the goods. In such cases the customer must return the goods to the company and the customer must pay the cost of return postage. The company will refund the customer the initial cost of purchase of the goods, including the initial postage, upon receipt of the goods being returned. In such circumstances, the customer must not use the goods, given the nature of the goods supplied.

Confirmation of cancellation must be sent by email to norm.eciggyuk(At)
or letter to the addresses shown above.

In the case of faulty goods, the customer’s legal rights under the Distance Selling Regulations are additional to the customer’s other legal rights. In such cases, the customer retains the same legal rights, under the Sale of Goods Act, as if the goods were purchased in one of the company’s stores.

In cases where the company is not able to provide the customer with the exact goods ordered, the company will endeavour to provide a replacement of a value at least the same as that originally ordered. However, in such cases, the customer retains the right to refuse to accept the replacement and can return the goods. In such cases the company will accept its responsibility to pay the cost of return postage and will refund the original cost of purchase and postage incurred by the customer.

If the customer receives faulty goods or replacement goods that they did not originally order, the company will pay return postage costs and either provide a replacement or a refund.

Due to the nature of the goods supplied by the company, the company is not able to offer the customer a guarantee or warranty. It is the responsibility of the customer to inspect the goods upon receipt. Their continued retention of the goods is an acceptance that the goods are not faulty and are those ordered